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When you register for the Learning Portal, you will receive an email with the subject "Learning Portal Account Creation Notification" containing your Username and a temporary password.

(Image of Learning Portal Account Creation Notification email example)

Follow these steps if you did not receive an email with your temporary password:

Step 1. Check your junk mail Inbox, spam manager, or any other email filters. The email will be from the Learning Portal with the address:

Step 2. If you have verified the email has not been received, click Forgot password? found on the main login page of

(Image of Learning Portal login screen with blue arrow to Forgot Password? link)

Step 3. Enter in the email address used when your account was created and click Send Password.

(Image of Forgot password screen with blue arrow to Email/Login Address field and Send Password button)

If the email address entered does not correspond with any of the email addresses in our system, you will receive a message stating you will need to contact your institution’s Training Administrator. Otherwise continue on to Step 4.

(Image of Forgot password screen with Your user could not be found. Please contact the administor. message in red)


Step 4. You will receive a message stating an email has been sent including your new password.

(Image of Forgot password screen with A new password has been created for your account. Please check your email. message in red)


Step 5. Log into your email to retrieve your password reset email. This email will contain your new temporary password as well as password requirements for when you create your new permanent password. Click the link included in the email to return to the Learning Portal.

(Image of example email with a blue box around the new temporary password with login instructions)


Step 6. Use your email address and temporary password to log into your account. Upon clicking the Login button, you will be asked to change your password to a new permanent password.


Step 7. Fill in your old password (this will be the temporary password you just received), your new password*, and confirm your new password*. Additionally, you will need to establish a secret question and answer in case you should need to reset your password in the future. Click Change Password once all of these fields are complete.

(Image of Change Password page with blue arrows to the fields and Change Password button)


*Note: Passwords must contain at minimum 8 characters, one uppercase letter, one lower case letter, and one symbol from the following list: <>@!#$%^&*()_+[]{}?:;|’”\,./~`-=

(Account > Access)

Last updated: 2020-04-16 09:26 AM 2032-1469822
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