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Step 1.
From the main login screen, click Forgot password?

(Image of Learning Portal login screen)

 

Step 2. Enter your Email / Login and click Send Password.

(Image of Learning Portal Forgot password screen)

 

Step 3. You will be required to answer the secret question you created when you first logged in to the Learning Portal and click Send Password. Should you not remember the answer to your secret question, you will be required to contact your institution's Training Administrator.

(Image of Learning Portal Forgot password screen)

 

Step 4. Upon successfully answering your secret question, you will an on-screen receive message that a new password has been created and emailed to you.

(Image of Learning Portal Forgot password screen)

 

Step 5. Log in to your email account to open the email entitled "Learning Portal Notification - Password Reset Request". This email will contain your new temporary password for logging in to the Learning Portal and a hyperlinked "Learning Portal" to take you back to the Learning Portal login screen.

(Image of Learning Portal Notification Password Reset Request email)

 

Step 6. After using your temporary password to login, you will be required to create a new permanent password* for your account. Additionally, you will have the option of creating a new secret question and answer or keeping your existing one. Click Change Password once the required fields have been filled in.

(Image of Learning Portal Change Password screen)

*Please note that passwords must be at least 8 characters long, have one capital letter, one lowercase letter, one number and one special character.

 

Forgot your User Name?

Your user name is the email address used during registration.

 

Still need help?

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(Account > Password)

Last updated: 2020-04-16 03:14 PM 2032-1463858
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